extreme88 Privacy Policy

1. Introduction

extreme88 ("extreme88," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use the extreme88 online gaming platform at extreme88.app (the "Platform").

This Privacy Policy applies to all users of the Platform, including registered members and visitors. By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform. If you do not agree with any part of this Privacy Policy, you must immediately cease using the Platform.

2. Information We Collect

extreme88 collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and username;
• Identity Verification Documents: Government-issued identification (e.g., Philippine passport, driver's license, UMID, SSS ID), proof of address (e.g., utility bills, bank statements), and selfie photographs for identity verification purposes;
• Financial Information: Payment method details (e.g., GCash account, PayMaya account, bank account information), transaction history, deposit and withdrawal records;
• Communications: Messages you send to our customer support team, feedback, survey responses, and any other communications with extreme88.

2.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version, device identifiers;
• Usage Data: Pages visited, games played, time spent on the Platform, clickstream data, referring/exit pages;
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions;
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 9 for details).

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including payment processors, identity verification services, fraud prevention services, and marketing partners, to the extent permitted by applicable law.

3. How We Use Your Information

extreme88 uses your personal information for the following purposes:

• Account Management: To create and manage your extreme88 account, verify your identity, and authenticate your access to the Platform;
• Service Provision: To provide you with access to our games, process deposits and withdrawals, manage your account balance, and deliver customer support;
• Compliance and Legal Obligations: To comply with applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, age verification, and responsible gaming obligations;
• Fraud Prevention and Security: To detect, prevent, and investigate fraudulent activity, unauthorized access, and other security threats;
• Marketing and Promotions: To send you promotional offers, bonuses, newsletters, and other marketing communications (you may opt out at any time);
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Legal Claims: To establish, exercise, or defend legal claims and rights.

4. Legal Basis for Processing

Under the Philippine Data Privacy Act, extreme88 processes your personal information based on the following legal grounds:

• Consent: You have provided explicit consent for us to process your personal data for specific purposes, such as receiving marketing communications;
• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., the Terms and Conditions) and to provide you with the services you have requested;
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML/KYC requirements, tax obligations, and regulatory reporting;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and platform improvement, provided that such interests do not override your fundamental rights and freedoms.

5. Sharing Your Information

extreme88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with the following categories of recipients:

5.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including payment processing (GCash, PayMaya, banks), identity verification, fraud detection, customer support, data analytics, and marketing services. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to protect your data.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, courts, and other governmental authorities when required by law, legal process, or regulatory directive, or when necessary to protect our rights, property, or safety, or that of our users or the public.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity, subject to the same privacy protections described in this Privacy Policy.

5.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for such disclosure.

6. Data Security

extreme88 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption;
• Secure Storage: Personal data is stored on secure servers with restricted access controls and regular security audits;
• Access Controls: Access to personal data is limited to authorized personnel who require such access to perform their job functions;
• Regular Monitoring: We continuously monitor our systems for security vulnerabilities and potential threats;
• Incident Response: We maintain an incident response plan to address data breaches and security incidents promptly.

7. Data Retention

extreme88 retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specific retention periods include:

• Account Data: Retained for the duration of your account's active status and for a period of five (5) years following account closure, as required by anti-money laundering regulations;
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with financial record-keeping requirements;
• Identity Verification Documents: Retained for the duration of your account's active status and for five (5) years following account closure;
• Marketing Communications: Retained until you withdraw consent or request deletion, whichever occurs first.

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

8. Your Privacy Rights

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal information:

• Right to Access: You have the right to request access to the personal information we hold about you and to receive a copy of such information;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information;
• Right to Erasure: You have the right to request deletion of your personal information, subject to our legal obligations to retain certain records;
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit such data to another controller;
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days, as required by law.

9. Cookies & Tracking Technologies

extreme88 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content and advertisements.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication and security features;
• Performance Cookies: Collect information about how you use the Platform to help us improve its performance;
• Functional Cookies: Remember your preferences and settings to provide a personalized experience;
• Marketing Cookies: Track your browsing activity to deliver targeted advertisements and measure campaign effectiveness.

9.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. Most browsers allow you to refuse cookies or delete cookies that have already been set. For more information, consult your browser's help documentation.

10. Third-Party Services

The extreme88 Platform may contain links to third-party websites, services, or applications that are not operated or controlled by extreme88. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through the Platform.

extreme88 is not responsible for the privacy practices or content of third-party websites or services. Your interactions with third-party services are governed by their respective privacy policies and terms of service.

11. International Transfers

Your personal information may be transferred to, stored, and processed in jurisdictions outside the Philippines where our service providers and technology infrastructure are located. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with Philippine data protection laws.

Such safeguards may include standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. By using the Platform, you consent to the international transfer of your personal information as described in this Privacy Policy.

12. Children's Privacy

The extreme88 Platform is intended solely for individuals who are at least 21 years of age. We do not knowingly collect, use, or disclose personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21 years of age, we will take immediate steps to delete such information and close the associated account.

If you are a parent or guardian and believe that your child has provided personal information to extreme88, please contact us immediately at [email protected] so that we can take appropriate action.

13. Changes to This Privacy Policy

extreme88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by email (to the address associated with your account) or through a prominent notice on the Platform.

The updated Privacy Policy will take effect on the date specified in the notice. Your continued use of the Platform after the effective date constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 directly on the Platform

We are committed to addressing your privacy concerns promptly and transparently. We will respond to all privacy-related inquiries within thirty (30) days of receipt, as required by the Philippine Data Privacy Act.